Change: During the window, (SIP trunking, including residential and Voice Line customers) will be migrated to an upgraded call distribution platform.
Expected Impact: While no direct impacts are expected, and we have thoroughly tested with the most common systems connected to our platform, it is possible that some rarely used devices will face compatibility issues. We will be monitoring our email support channels immediately following the change and throughout Sunday to address any unlikely issues.
Reason for the Change: This upgrade will enhance the service performance and reliability, provides additional resiliency to our voice platform and enables us to deliver new features and technologies.
